First and foremost, while the world grapples with an issue of enormous scale, our hearts go out to those who have been affected. The rapidly evolving situation with the coronavirus (COVID-19) can be unnerving, and new information is coming to light daily, even hourly.
Please be assured that CCAY is closely monitoring real-time developments and continually looking to experts such as the Centers for Disease Control (CDC) and the World Health Organization(WHO) for guidance.
The safety of our patients and staff is our foremost concern. We have taken numerous actions to address this.
Effective Friday, June 2, 2020 –
Visitor Policy – (a visitor is someone who is coming with a patient to a visit)
We continue to discourage visitors to protect the safety of our patients and staff. We are asking visitors that are with patients seeing a nurse or receiving treatment to wait in their vehicle or in the hallway. We will obtain your phone number for contact. If you are coming in for an office visit, one (1) visitor may be allowed for these types of visits. All visitors must have a negative symptom screen.
We encourage all patients and employees to use good handwashing and respiratory hygiene.
1. If you or a family member have traveled from a CDC named level 3 country in the past 30 days
or have been exposed to someone who has traveled from those countries in the past 30 days
2. Have been exposed to someone who has TESTED positive for COVID-19
Please contact our office prior to your appointment at (717) 741-9229.
If you have had contact with someone known to have tested positive for coronavirus (COVID-19) and you are exhibiting respiratory symptoms, consider scheduling a WellSpan Online Urgent Care appointment or contact your primary healthcare provider.
The CDC and PA Department of Health are the best resources for up-to-date information regarding COVID-19. For the latest updates visit the CDC Coronavirus webpage and the PA Department of Health webpage.
Frequently Asked Questions during the COVID-19 Pandemic
Q: Should I come in for my appointment even if I have cold or flu symptoms?
A: If you answer “yes” to any of the questions below, please notify our office BEFORE coming in to CCAY. Special accommodations will be made for you.
Q: What are the emergency warning signs for COVID-19 that require medical attention immediately?
Q: What symptoms indicate that I should see a healthcare provider?
A: Current symptoms that have been reported include mild to severe respiratory illness with fever, cough, and difficulty breathing. Call your primary healthcare provider if you feel sick with any of these symptoms and have been in close contact with someone who has COVID-19 or if you have recently traveled to an area with ongoing spread of COVID-19. Your healthcare provider will work with the state health department and the CDC to determine if you need to be tested.
Q: Do I need to be tested? Does CCAY offer testing?
A: CCAY does not test patients for coronavirus. Please contact your primary healthcare provider if you feel sick and have mild to severe respiratory illness with fever, cough, or difficulty breathing – especially if you have been in close contact with someone who has COVID19 or if you have symptoms and have recently traveled to an area with ongoing spread of COVID-19. Your primary healthcare provider will work with the state health department and the CDC to determine if you need to be tested.
Q: How can I protect myself/my family from coronavirus?
A: Currently, there is no vaccine to prevent coronavirus. The flu vaccine is not effective in preventing coronavirus.
The CDC recommends the following everyday preventative actions to prevent the spread of respiratory diseases:
Q: Do I/we need to wear masks? Are masks effective? Can I get masks for myself/my partner?
A: The CDC does not recommend that asymptomatic, healthy people wear a facemask. Facemasks should be used by people who have COVID-19 and are showing symptoms to protect others from the risk of infection. Facemasks should be worn by those caring for persons infected with COVID-19.
Patient Care at CCAY
Q: Is CCAY prepared to manage care for patients with the recent risk of coronavirus/COVID-19?
A: CCAY staff members and doctors have the knowledge and training needed to safely care for patients while taking necessary precautions against the spread and transmission of COVID-19. At this time, CCAY has taken measures to limit transmission by promoting hand hygiene and disinfecting protocols, inputting screening measures, modifying appointments and schedules, performing consults electronically when indicated, and making adjustments to treatment cycles if deemed necessary. Please remember to use hand sanitizer before you enter the waiting room. If you prefer not to enter the waiting room, please inform our front desk staff that you will wait in your car. Our Patient Services Team will contact you via phone and/or Patient Portal message when we are ready for you.
Q: Should I avoid coming to CCAY until new coronavirus/COVID-19 infections stop occurring in the US?
A: At this time appointment scheduling is subject to local conditions. We will contact you if there is a need for you to cancel appointments due to concerns about COVID-19.
Q: Do you currently have any patients with coronavirus/COVID-19 at CCAY?
A: CCAY currently does not have any known patients who have been diagnosed with coronavirus/COVID-19. Due to patient privacy laws and CCAY policies, CCAY cannot share any details regarding patient care or treatment. We will contact you if there is a need to cancel appointments due to concerns about COVID-19. Please contact your clinical team directly if you have questions.
Special precautions are in place for patients who display symptoms of illness while under our care.
CCAY follows the CDC guidelines for the safety of our patients, visitors, and staff members.